Online Return Policy

All online return requests must be made within 7 days of the order being placed. 

We only offer STORE CREDIT for returns. We accept returns 7 days after purchase (the date listed on your receipt). After the return has been approved, please make sure it is delivered back to Grace Monroe Boutique within 7 days. Returns that exceed this time limit will not be accepted. Any items sent back to us that are not in compliance with our return policy will be shipped back to the customer at their expense. Once a return is delivered, please allow 7 business days for it to be processed.  

Items must be unwashed, unworn, and unaltered, free of pet hair and smoke, deodorant, and makeup to receive a refund. Items that do not meet these requirements will not receive store credit. All original tags must be attached. All jewelry, bodysuits, and intimate apparels are FINAL SALE items (online/in-store). If purchased with a promo code or is a SALE item they are not eligible for return. 

INSTRUCTIONS FOR ONLINE RETURNS

Before making a return, please refer to the return policy (see above) to ensure that your return meets the criteria stated. 

Original shipping fees are non-refundable and return shipping is the responsibility of the customer. We strongly suggest choosing a shipping option that provides you with a tracking number so you can make sure your return makes it back to us. We are not responsible for any returns lost in the return shipping process. 

Once your package is received, please allow 7 business days for the return to process. Once your return is processed you will be notified by email your store credit amount.

Damaged/Defective Items or Incorrect Orders:

We diligently check all items for any damages or defective areas prior to shipping in efforts of ensuring all items are packed in order. If we missed something, we are happy to fix any error on our part.

Damages must be reported to us prior to wearing the garment. Tags must still be attached.  All reports must be made within 3 days of receiving your order or it will not be accepted.

Please contact us immediately at info@gracemonroeboutique.com  and provide us with a picture of the damaged/defective area or the item(s).  Please include all ordering information found on your invoice.

Any items sent back to us that are not in compliance with our return policy will be shipped back to the customer at their expense.